Reopening on 9th November, 6am

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REOPENING

OVERVIEW

 

 

FREQUENTLY ASKED

QUESTIONS

 

BOOK YOUR

SESSION

 

Reopening Overview

Barbells are back! We cannot wait to see each and every one of you in our clubs. However, there are a few changes that we have to make in order for us to create a safe and fair space for all of you, while adhering to tighter restrictions on gyms this time round.

 

So What’s Changing?

Reopening Date | 6am, 9th November

Member Access | M-F 6am to 9pm, S&S 8am to 4pm

Staffed Hours | As above, we are required to be staffed at all times*

Maximum Capacity Per Club | 20 members*

Club Usage Bookings | Bookings Strongly Encouraged 

* indicates a new restriction imposed by DHHS for the operations of indoor physical recreation facilities.

 

These changes are only temporary and will be in place for as long as the current level of restriction remains. These restrictions are in place across the whole of Victoria for all indoor physical recreation facilities. And we believe that this will provide a fair balance of accessibility to all members, like yourself. Click the link to view the current restrictions – DHHS Industry Restrictions Roadmap

Fingers-crossed, this will only be for the short term!

I’m excited! What next?

Our clubs will re-open from 6 am Monday 9 November 2020, and the first direct debit will commence from Thursday 12 November 2020.

In the coming days, a separate email will be sent to you to create a password for our booking system! So stay tuned to your inbox. 

We understand that the current arrangement may not suit everyone. If you wish to place your membership subscription on a complimentary hold until the current arrangement ends, please let us know by emailing your home club by 12 pm Wednesday 11 November 2020. Our email addresses are: 

 

Tell me more about the booking system!

A booking will guarantee you access to the club. Each booking period is 1-hour long, which starts on the hour and concludes 60 mins after that (e.g. a booking for 7 am will allow you to use the club until 8 am, regardless of what time you scan in).

In the interest of fairness, you may only make one booking per day. Bookings are available up to one week in advance.

Should you wish to cancel or reschedule a booking, you have to do it more than 2 hours before the booking time. Click here to access the booking portal.

If you do not show up for your booking or make changes less than 2 hours before the booking time, you will incur a strike. Once you have accumulated 3 strikes, you will not be able to make bookings for the next 7 days from the third strike. When this happens, you can still walk into the club, but your admission will be subject to availability. Please note you must swipe in when you arrive at the club.

Booking FAQs

 

Do I need to make a booking to use the club?

A booking is strongly encouraged, as it will guarantee you a spot to access the club during that booking period

 

What is a booking period?

Each booking is for 1 hour. The hour commences at the start of the booking time and concludes 60 mins after that.

Example 1 - You are booked in for 8 pm, and scan in at 8 pm. You will have access to the club until 9 pm.

Example 2 - You are booked in for 8 pm, but scan in at 8:20 pm. You will have access to the club until 9 pm.

 

Are there any booking limitations?

Booking limitations are in place to make sure every member gets a fair go in accessing the club. Bookings are available up to 7 days in advance. You may only make one booking a day.

 

What if I arrive earlier than my booking time?

Your admission will be subject to availability.

Example 1 - You are booked in for 5 pm and scanned in at 4:30 pm. At 4:30 pm, the club is not at capacity. You may start training earlier from 4:30 pm and finish up at 6 pm (the original end time of your booking).

Example 2 - You are booked in for 5 pm and scanned in at 4:30 pm. At 4:30 pm, the club is at capacity. You will have to return at 5 pm to start your workout because you will not be allowed to wait in the club. You will have 5 pm to 6 pm to train, as per your original booking.

 

May I stay past my allotted booking period?

In the interest of fairness and enabling the club to be more accessible to all members, you may not stay past your allotted booking period. Any availability past your booking period should remain available to last minute bookings and walk-ins.

 

May I train more than once a day?

No. In order for there to be enough availability for everyone you may only train once per day.

Do I have to book at my home club?

Yes, as part of our Covid Safe Reopening plan members must only visit their home club. Not sure which one is your home club? Click here to send us an email and we'll let you know 

 

 

 

Can I just walk in without a booking?

Yes, you can, but your admission will be subject to availability at that time. You’ll be automatically booked into the system if there is a spot available, but you may not be able to stay for up to an hour depending on when you scan in. Your training time will be limited to the corresponding booking period you scanned in to.

Example 1 - You have no booking but walk in at 6 am. There is a spot available at 6 am. The system automatically books you in and you can train until 7 am.

Example 2 - You have no booking but walk in at 6:35 am. There is a spot available at 6:35 am. The system automatically books you in and you can train until 7 am.

Example 3 - You have no booking but walk in at 6 am. There are no spots available at 6 am. You will have to come again another time as you will not be allowed to wait in the club, and perhaps make a booking to secure a spot.

Do I need to download an app to make bookings?

An iOS and Android app is available, but you do not need these to make bookings. You can make bookings through the website if you do not have the app.

 

How do I make changes to my bookings?

You can log in to the app or the member portal to make changes to your bookings.

 

How much notice do I need to provide if I want to change a booking?

You can reschedule or cancel your booking up to 2 hours before the booking time without incurring a strike. If you make any changes in less than 2 hours before your booking time, you will incur a strike.

 

What happens if I don’t turn up for my booking?

You will incur a strike.

 

What is a strike?

You will incur a strike if you cancel your booking less than 2 hours before your booking time, or if you don’t show up to your booking. Once you have accumulated 3 strikes, you will not be able to make a booking for the next 7 days (after your third strike). In this instance, you may still be able to access the club without a booking, but it will be subject to availability.

General FAQs

Do I need to be a member to book?

Yes, only members will be able to book a session. We are currently not offering casual visits. If you would like to find out more about our memberships please click here

What do I need to bring to the gym?

You must bring a sweat towel, water bottle and face mask.

 

Do I need to wear a mask?

According to government guidelines

If you are doing exercise or physical activity where you are out of breath or puffing, such as jogging or running, you do not need to wear a face mask. You do have to carry a face mask with you so you can wear it before or after exercising.*

You can find out more on the government guidelines by clicking here.

 

 

 

Can I train with a friend?

Yes, you may train with a friend. 

 

Can someone spot me while I'm training?

Yes, you can ask one of our staff or a fellow gym member to spot you while completing any heavy lifts. It is recommended that the spotter wear a facemask while doing so. 

 

What is Dukes Gym doing to prevent the spread of Covid-19?

We are taking a number of steps to not only meet the government requirements but surpass them with respect to social distancing, hygiene protocols and workplace bubbles. More information on what we're doing can be found here.

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We want to share the joy of lifting weights with the world. 

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